IF YOU WOULD LIKE TO EXCHANGE OR RETURN YOUR PURCHASE, PLEASE, CLICK HERE, FILL IN THE FORM AND FOLLOW THE INSTRUCTIONS

ALLSISTERS' PRODUCT EXCHANGES

allSisters offer exchanges within 21 days from the delivery date. According to our company policies, all Exchanges & Returns must be clean with hygienic stickers, unwashed, stain free products with the hang tags in the original box, including the invoice. In case of questions or doubts, please do not hesitate to contact us by email at hello@allsisters.com, we will be happy to assist you.

- Send back the items you would like to exchange ensuring you include the exchange form (in the original box). The shipping cost to send back the package to our warehouse will be covered by the customer. (We won’t accept responsibility for any lost items). 

- Once we receive the package we'll cover the shipping cost to send the new sizes to you using DHL Priority Service.

* Exchanges & returns are not allowed for special promotions with more than a 30% discount. Please, contact us for assistance to carefully select your size.

* Exchanges & returns are not allowed in our Black Week.

You are allowed up to 2 exchanges per Return Order. The second change will be final.  Therefore, we ask you to check the garment correctly before ordering it, and if you need help in choosing a size, do not hesitate to contact our customer service at contact@allsisters.com. The process of changing a piece implies a process that hinders our main goal: to take care of the planet. Together we can reduce the environmental impact caused by unnecessary extra shipping. Using more paper and re-using transport to send the new package takes us away from being as sustainable as we would like.

 

ALLSISTERS' PRODUCTS RETURNS

allSisters offer returns within 21 days from the delivery date. According to our company policies, all Exchanges & Returns must be clean with hygienic stickers, unwashed, stain free products with the hang tags in the original box, including the invoice. In case of questions or doubts, please do not hesitate to contact us by email at hello@allsisters.com, we will be happy to assist you.

 * Returns are allowed when using discount code up to 15% off 

* Returns are not allowed for special promotions with more than a 20% discount. 

* Returns are not allowed in our Black Week.

- For returns; the shipping costs in order to send back the package to our warehouse will be covered by the customer. 

- Once your return have been processed, a refund will be issued in the same form of payment that you originally used.

- Store credit will be issued within 3 to 5 business days upon receiving the original items. During holiday seasons expect up to 7 business days.

- Exchanges are returns will not be processed unless the goods are defective.

  

CONDITIONS

- allSisters doesn't accept returns or exchanges on International orders that have not been accepted by customers due to not wanting to pay the tax fees in their country of residence.

- If a customer requests a refund or exchange and the package is held in customs in its way to our offices, allSisters is not responsible for any customs costs. These will be paid by the customer.

- Exchanges are returns will not be processed unless the goods you bought turn out to be faulty

- You are allowed up to 2 exchanges per Return Order. The 2nd exchange will be final.

allSisters' UNIVERSE EXCHANGES AND RETURNS

If you need to manage an exchange and/or a return of a product purchased in the sustainable marketplace UNIVERSE of allSisters, you must contact the brand directly at the following contact e-mails:
You will need to provide detailed information so that the brand can manage your request.

- ALONG by David Lopez: does not allow returns and exchanges.

- SONIA CARRASCO: wecare@sonia-carrasco.com

- SEASKIN LIFE: info@seaskinlife.com

- PALMA Island Heritage:

- NIMU: cs@nimuroma.com

If you have any questions during the purchase process do not hesitate to contact us at hello@allsisters.com, we will be happy to help you.

 Thank you.